Our approach
Research that turns into a plan
Based on the research we conduct and the feedback we receive, we work with you to create a custom action plan to improve your customer experiences, in person and online.
From team member training to responding to customer reviews, we're here to help.
- In-person and online experience research
- Clear findings your team can act on
- Ongoing support after the report
What we do
Market research services
Mystery Shopping
Objective visits that show what customers experience
Online Review Management
Monitor and respond to customer reviews
Competitive Intelligence
See how you compare in your market
Audits
Verify standards, compliance and presentation
Customer Satisfaction Surveys
Hear directly from your customers
Client & shopper logins
Clients and shoppers sign in through our secure Sassie portal.
Contact
Let’s talk
Call us Monday through Friday, or visit our office in Ada, Michigan.
- Phone877-990-3456
- Address6452 Fulton Street E, Suite 3
Ada, MI 49301 - HoursMonday–Friday
9:00am–5:00pm ET